Return Policy

Return Policy:

We strive to ensure that our customers are satisfied with their succulent clippings. In the rare event that your cuttings arrive damaged , we accept returns or exchanges within 3 days of delivery.

To initiate a return or exchange, please contact us within 3 days of receiving your order and provide a picture of the succulent to demonstrate that the plant did not arrive alive. This will serve as proof of the condition of the plant upon delivery.

Upon verification of the issue, we will be happy to send you a replacement cutting. Your satisfaction is our priority, and we aim to make sure that you receive a healthy and beautiful succulent plant.

Please note: We do accept special requests or offer replacements for requested colors or succulent variations. All of our boxes are curated by season and inventory and all customers receive an assortment of mystery cuttings.

If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team for assistance. Contact us by email: sendasucc@gmail.com or contact us via form.

Please provide the following information:

1. Order Number

2. Date of Order

3. Name on Order

4. A picture of damaged or dead succulent

Note: Please refer to our Terms and Conditions for more information .